Android App Crashes on Startup - 'Omi keeps stopping'

[diannt]

Describe the bug
The Omi Android app (Beta or normal last build in play store) crashes immediately upon launch, showing only a loading spinner before closing with the system message "Omi keeps stopping". This completely prevents app usage and has been occurring since mid-May 2025. Prior to the complete crash, the app had issues downloading voice recordings in early April, showing "40+ hours of records need to be saved".

To Reproduce
Steps to reproduce the behavior:

1. Install Omi app from Google Play Store (Beta program)
2. Launch the app by tapping the icon
3. Observe loading spinner appears for approximately 1 second
4. App crashes and closes automatically
5. Android system displays "Omi keeps stopping" error message

Current behavior

• App shows loading/splash screen with spinner animation
• After ~1 second, app force closes without any user interaction
• Android system error notification appears: "Omi keeps stopping"
• App cannot be used at all - crashes on every launch attempt
• No error message or crash report is displayed to the user
• Granting permissions (Nearby Devices) does not resolve the issue
• Force stopping, clearing cache/data, and reinstalling does not fix the problem

Expected behavior

• App should complete initialization and display either:
  • Onboarding screen for new users
  • Home screen for existing users
• App should connect to Omi device via Bluetooth
• Voice recordings should sync properly
• All app features should be accessible

Screenshots
Video evidence provided showing the crash behavior (user has video demonstrating the issue - available by request)

user ID:
Can't provide the ID unless access is restored to the app.

Smartphone + device (please complete the following information):

• Device: Google Pixel 9 XL
• OS: Android 15
• Browser: N/A (native app issue)
• App Version: Both beta and original versions from Play Store (latest as of May 2025)
• Device version: Omi latest firmware before the crash, so prior to mid-may

Additional context

• Issue timeline:
  • Early April 2025: Voice recording sync stopped working ("40+ hours of records need to be saved")
  • Mid-May 2025: Complete app crash on startup began
• Potentially related to OAuth implementation changes merged around May 19, 2025
• App package name: com.friend.ios (despite being Android app)
• Related to issue Dev app does not load integration app, crashes app #2357 regarding integration app loading crashes
• Pull request fix: Add error handling to prevent startup crash of Omi app on Android #2436 submitted with comprehensive fix for initialization error handling
• The crash appears to be caused by unhandled exceptions during app initialization, particularly when Firebase/OAuth configuration is missing or services fail to initialize

[diannt]

SUGGESTED A PULL REQUEST : 05/24/25

#2436

[mdmohsin7]

Hi @diannt can you pls share logs or something so that we can check what exactly is causing this issue? You can use a logcat reader on phone or android studio to get the logs. That will help in identifying the root cause and fixing it