diff --git a/docs/kb/dasharo-cooperation-models.md b/docs/kb/dasharo-cooperation-models.md new file mode 100644 index 0000000000..72b10955b8 --- /dev/null +++ b/docs/kb/dasharo-cooperation-models.md @@ -0,0 +1,72 @@ +# Dasharo Cooperation Models + + +This document aims to provide a detailed overview of the various cooperation +models offered by 3mdeb in relation to Dasharo products family. It outlines the +different packages and services available to both individual users and business +clients, offering insights into how Dasharo tailors its firmware solutions to +meet diverse needs. + +_**Disclaimer:** This document is intended for informational purposes only and +is not legally binding. The descriptions and definitions provided herein serve +as a general overview of the cooperation models and relationship types within +Dasharo as facilitated by 3mdeb. For detailed and precise contractual terms, +interested parties are strongly advised to consult the official [Terms of +Service](https://www.dasharo.com/pages/terms/) or directly [contact +3mdeb](https://www.dasharo.com/pages/terms/). This will ensure a comprehensive +understanding of the legal obligations, rights, and responsibilities associated +with the use of Dasharo products and services._ + +## Dasharo Relationship Types + +Dasharo engages with a diverse client base through distinct relationship +models, which are classified primarily as individual or business. This +classification is crucial for ensuring that the services and support provided +are aligned with the usage and needs of each client category. + +### Individual Relations + +Individual users of Dasharo are those who engage with the product for personal +use. The criteria for classification as an individual user are: + +1. **Personal Use Only:** The usage of Dasharo firmware is strictly for + personal, non-commercial activities. This includes the installation and use +of the firmware on personal devices without any direct financial gain or +business activities derived from its utilization. +1. **Device Limit:** The individual user is permitted to use the Dasharo + firmware on a maximum of five devices within the same market segment, such +as network appliances, laptops, desktops, workstation or servers. + +Failure to meet these criteria automatically reclassifies a user into the +business category, necessitating adherence to the corresponding business terms +and conditions. + +### Business Relations + +Clients who fall outside the individual criteria are categorized as business +users. This includes: + +1. **Commercial Use:** Any use of Dasharo firmware that involves commercial + activities, such as integrating the firmware into products or services that +are subsequently sold to third parties, qualifies as commercial use. +1. **Exceeding Device Limit:** Using Dasharo firmware on more than five devices + in the same market segment, regardless of the intent, transitions the user +to a business relationship status. +1. **Corporate Entities:** Any organization, corporation, or business entity + that utilizes Dasharo firmware as part of its operational infrastructure is +recognized as a business client. This classification is independent of the +number of devices used. + +Business clients are required to engage with Dasharo through more structured +agreements such described further in this document. + +### Customer Classification Table + +| Criterion | Individual Customer | Business Customer | +|-----------------------|-----------------------------------------------------|------------------------------------------------------| +| **Purpose of Use** | Personal | Commercial | +| **Number of Devices** | Up to 5 devices within the same market segment | More than 5 devices or across multiple market segments | +| **Cooperation Models**| Dasharo Community Support (for personal use) | Dasharo Community Support (for busines use), Dasharo Support Package (DSP), Dasharo Enterprise Edition (DEE) | +| **Contractual Terms** | Subject to standard [Terms of Service](https://www.dasharo.com/pages/terms/) | Requires custom agreements based on specific business needs | + + diff --git a/mkdocs.yml b/mkdocs.yml index 152f548145..abd94cc9b7 100644 --- a/mkdocs.yml +++ b/mkdocs.yml @@ -359,6 +359,7 @@ nav: - 'Documentation': dasharo-tools-suite/documentation.md - 'Knowledge base': - 'Glossary': glossary.md + - 'Dasharo Cooperation Models': kb/dasharo-cooperation-models.md - 'Dasharo menu documentation': - 'Overview': dasharo-menu-docs/overview.md - 'Boot Maintenance Manager': dasharo-menu-docs/boot-maintenance-mgr.md