Document "How to ask for help"

[pedersen]

This issue existed in Trac. The original can be viewed at help,support

This issue existed on SourceForge. The original can be viewed at https://sourceforge.net/p/turbogears2/tickets/103

[pedersen]

Original Author: cito, Original Timestamp: 2011-07-03 10:19:16.476000

Original Body: This task had been on the TG1 tracker, I'm moving it here to make it more visible and because it's still relevant.

We should add an article on "How to ask for help", either to the Sphinx docs or to the site CMS.

• Where to ask for support (mailing list, IRC; no direct mailing of authors)
• How to use mailing lists (use new thread, no top posting, cut unnecessary quotes)
• What information to provide (OS, Python version, TG version, sys.path, full traceback, code for reproducing)
• How to use a paste service
• Self-help: Basic debugging techniques and simple debugging tools
• How to ask questions the right way (http://catb.org/~esr/faqs/smart-questions.html)

[pedersen]

Original Author: pedersen, Original Timestamp: 2011-08-19 03:49:39.445000

Original Body: - repository: core --> docs

• milestone: Undetermined --> 2.1.3

[pedersen]

Original Author: pedersen, Original Timestamp: 2011-09-22 03:04:32.812000

Original Body: - milestone: 2.1.3 --> 2.1.4

[pedersen]

Original Author: pedersen, Original Timestamp: 2011-11-25 22:19:39.291000

Original Body: - version: 2.1.1 --> 2.1.3

• milestone: 2.1.4 --> 2.2.0

[pedersen]

Original Author: pedersen, Original Timestamp: 2012-08-24 01:47:15.837000

Original Body: - version: 2.1.3 --> 2.1.5

• milestone: 2.2.0 --> 2.3.0