account assertion not obtained, hard to debug

[knitzsche]

Hi,

A customer installed SV Version: 2.4-6 and could not get it to provide the signed serial despite everything else seeming to be OK (gadget, SV Model config, etc. ) I found that their Account (for the brand account) in the SV did not have an account assertion. I was able to obtain the assertion from CLI, and they deleted the Account in SV and created it again, this time pasting the assertion in. And it worked. There were a couple confusing parts to this:

1. On the Accounts page of the SV, it showed for the account key: "No account key assertion found". And I think (but I am not totally sure) that it showed the Account "Assertion Status" with a check. But the root cause was, as I said, no account assertion.

2. Not sure why the SV cannot/did not simply get the Account assertion, since, even for brand accounts, this is publicly available like so: snap known --remote account account-id=ACCOUNT_ID