NATS Service Failure During the Product Upgrade Process

[Inkathu]

Observed behavior

During an attempt to install the new version of the product, the NATS service experienced failures, leading to unsuccessful upgrade attempts. The issue occurred when attempting to stop a lot of running product jobs.

Symptoms:

• NATS service failed to respond to multiple StopJobRequest messages.
• Performance warnings indicated delayed internal subscriptions on various streams (e.g., $JS.API.STREAM.PURGE.SessionEventsStream).
• The product service failed to start due to no API response from NATS.
• The NATS service was found to be down during the second upgrade attempt(with "incorrect function error"), and manual restart attempts were initially unsuccessful.
  Performance logs example:

2025/05/07 14:13:59.418304 [WRN] Internal subscription on "$JS.API.STREAM.PURGE.SessionEventsStream" took too long: 3m13.0468125s
2025/05/07 14:13:59.739927 [WRN] Internal subscription on "$JS.API.STREAM.PURGE.SessionEventsStream" took too long: 3m13.3086614s
2025/05/07 14:13:59.739927 [WRN] Internal subscription on "$JS.API.STREAM.PURGE.SessionEventsStream" took too long: 3m13.3689963s

Resolution Attempts:
Cleaning up the NATS folder and restarting the service resolved the issue, allowing for a successful upgrade to new version of the product.

Screen of the service failure between unsuccefull restarts:

Expected behavior

The Nats server works without problems, and there is no need to clean streams.

Server and client version

Server Version: 2.10.22
Client: .net client nats.net v2.2.3

Host environment

No response

Steps to reproduce

No response

[neilalexander]

Difficult to say much without more complete logs and more information about what your application does on a restart, but what exactly was restarted here? Were the NATS Servers included in the restart jobs?

Also you are a bit out-of-date on 2.10.22, which is 8 months old at this point, recommend you try and stay up-to-date with NATS Server releases as we regularly fix bugs and improve performance.

[Inkathu]

Difficult to say much without more complete logs and more information about what your application does on a restart, but what exactly was restarted here? Were the NATS Servers included in the restart jobs?

Also you are a bit out-of-date on 2.10.22, which is 8 months old at this point, recommend you try and stay up-to-date with NATS Server releases as we regularly fix bugs and improve performance.

It is difficult to provide more details. I have attached the log file of NATS.
About the update - when updating the product, its services are restarted. In short, when actively working and stopping the internal tasks of the product, there is a high load on NATS.
As for the NATS version update - our product is large and we can update NATS only after testing the product on the new version of NATS(in processing)

nats-server_111124.log