diff --git a/content/clear-cache-and-cookies.md b/content/clear-cache-and-cookies.md index e2d9d1c3b7..18b290b888 100644 --- a/content/clear-cache-and-cookies.md +++ b/content/clear-cache-and-cookies.md @@ -15,24 +15,15 @@ facebookImage: /_social/article twitterImage: /_social/article hidden: false -section: getting-help +section: software-troubleshooting tableOfContents: true --- - +If you're having trouble logging into accounts or performing actions on a website, a good first troubleshooting step is to clear your browser's cache and cookies. -If you are having trouble logging into your account or opening a support ticket, a good first troubleshooting step is to clear your browser's cache and cookies. +To clear your cookies and web cache, navigate to the Settings menu in your web browser. If you're using Firefox or Chrome, the Settings menu can be found by clicking the 3 stacked lines (Firefox) or dots (Chrome) in the top-right corner. -To clear your cookies and web cache, navigate to the Settings menu in your web browser. - -If you are using Firefox or Chrome, you can find settings by looking at the right corner of the navigation bar and clicking the 3 stacked lines (Firefox) or dots (Chrome). - -The cache and cookies are located in the Privacy and Security settings and will have an option to delete or clear the stored data. +Cache and cookie options are located in the Privacy and Security settings and will have an option to delete or clear the stored data. After clearing the browsing data for a website, you'll need to log into it again. We've included screen captures for both Firefox and Chrome here: