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Update Zendesk when Linear issue changes #175

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Update Zendesk when Linear issue changes #175

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14b6abd
Update Zendesk when Linear issue changes
Jan 14, 2022
4b1ec18
Delete LinearZendeskIntegration.pm
Feb 4, 2022
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56 changes: 56 additions & 0 deletions lib/Synergy/Reactor/LinearNotification.pm
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Original file line number Diff line number Diff line change
Expand Up @@ -80,6 +80,53 @@ has name => (
default => 'lin',
);

has zendesk => (
is => 'ro',
isa => 'Zendesk::Client',
default => sub ($self) {
return Synergy::Reactor::Zendesk->zendesk_client;
},
lazy => 1,
);

sub linear_update_zendesk ($payload) {
my $issue_id = $payload->{data}{issueId};
my $issue = $self->linear->do_query(
q[ query Issue {
issue(id: $issue_id) {
attachments { nodes { url } }
labels { nodes { name } }
}
}])->get;

my $has_escalation_label = grep {
lc $_{name} eq lc $self->escalation_label_name
} $issue->{data}{issue}{labels}{nodes}->@*;

my @zendesk_url = grep {
$_{url} =~ /.*fastmail\.help\/agent\/tickets\/\d*/
} $issue->{data}{issue}{attachments}{nodes}->@*;

if ($has_escalation_label && @zendesk_url) {
$zendesk_url[0] =~ /.*\/(\d*)/;

$self->zendesk->ticket_api->add_comment_to_ticket_f($1, {
body => "Issue updated with a comment: $payload->{url}",
public => \0,
})->else(sub ($err, @) {
$Logger->log([ "something went wrong posting to Zendesk: %s", $err ]);
return Future->done;
})->retain;

$self->zendesk->ticket_api->update_by_zendesk_id_f($1, {
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I wonder if these two updates can possibly compete/block each other? It might be worth it to chain the status change to open once the add_comment_to_ticket finishes

status => "open",
})->else(sub ($err, @) {
$Logger->log([ "something went wrong changing the zendesk ticket status: %s", $err ]);
return Future->done;
})->retain;
}
}

sub http_app ($self, $env) {
my $req = Plack::Request->new($env);

Expand All @@ -104,6 +151,7 @@ sub http_app ($self, $env) {
return [ "200", [], [ '{"bad":"json"}' ] ];
}

# Notify in slack if issue is escalated
if ($self->escalation_channel_name && $self->escalation_address) {
if (my $channel = $self->hub->channel_named($self->escalation_channel_name)) {

Expand Down Expand Up @@ -171,6 +219,14 @@ sub http_app ($self, $env) {
}
}

# Action Zendesk ticket if comments are made on linear issues
my $made_comment = $payload->{type} eq 'Issue comments'
&& $payload->{action} eq 'create';

if ($made_comment) {
linear_update_zendesk($payload);
}

return [ "200", [], [ '{"o":"k"}' ] ];
}

Expand Down