- Sign up for a ServiceNow account
- ServiceNow Basics - highly recommended, even if you already have some experience as an agent or fulfiller. This learning plan covers:
- how to set up your own personal development instance
- navigating around the UI
- two important UI components:
- lists and using filters to narrow query results
- forms and editing records
- ideally, you would match the version of your organization's ServiceNow instance, unless you are looking into new features
https://www.servicenow.com/community/now-platform/ct-p/now-platform Products (at least the ones listed below) have servicenow employees publishing Center of Excellence articles
Flows, Playbooks, Decision Builder
Next Experience UI, Workspaces, UI Builder