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[IMP] General: Email Infinite Loops #14313

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23 changes: 15 additions & 8 deletions content/applications/general/email_communication/email_servers_inbound.rst
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Expand Up @@ -238,8 +238,19 @@ Incoming mail servers
As mentioned earlier, using redirections is the recommended method to receive emails in Odoo.
However, it is also possible to set up incoming mail servers. Using this method means creating an
incoming email server for each mailbox on your server, catchall, bounce, and every alias of the
database, in order to fetch all incoming emails. Incoming mail servers are created by going to
:menuselection:`Settings --> Technical --> Emails: Incoming Mail Servers`.
database, in order to fetch all incoming emails.

.. warning::
Odoo's *Incoming Mail Servers* feature is designed for shared inboxes (e.g.,
`[email protected]` or `[email protected]`) to route messages to team pipelines,
tickets, or documents.

Using personal email addresses (e.g., `[email protected]`) as incoming mail servers
is **not** recommended. Doing so can lead to increased security risks, unintended message
routing, privacy issues, and difficulties syncing replies correctly.

Incoming mail servers are created by going to :menuselection:`Settings --> Technical --> Emails:
Incoming Mail Servers`.

.. important::
We recommend using the IMAP protocol over the POP protocol, as IMAP fetches all unread emails,
Expand Down Expand Up @@ -297,8 +308,8 @@ Infinite email loops
====================

In some cases, infinite mailing loops can be created. Odoo provides some protection against such
loops, ensuring the same sender cannot send too many emails **that would create records** to an alias in
a specific time span.
loops, ensuring the same sender cannot send too many emails **that would create records** to an
alias in a specific time span.

By default, an email address can send up to 20 emails in 120 minutes. If more emails are sent, they
are blocked and the sender receives the following message:
Expand All @@ -314,10 +325,6 @@ To change the default behavior, enable :ref:`developer-mode`, then go to :menuse
- For the second parameter, enter `mail.gateway.loop.threshold` as the :guilabel:`Key` and choose a
number of emails as the :guilabel:`Value` (`20` is the default behavior).

.. important::
These parameters are only used to prevent the creation of new records. They **do not prevent
replies** from being added to the chatter.

Allow alias domain system parameter
===================================

Expand Down